Delivery
FREE UK next day delivery as standard. Order before 2pm and your AquaVive Filter will arrive the next working day.
Dispatched the same day via our trusted courier DX, fully tracked, with an exact delivery time slot sent to you by email or text on the day.
30-Day Money-Back Guarantee
We're confident you'll be happy with your AquaVive Filter. If you change your mind, you can return it within 30 days of delivery for a full refund — provided the filter is unused, in its original packaging, and the protective seal is intact.
Used Filters
For hygiene and safety reasons, we're unable to accept returns on filters that have been opened or fitted. Once the seal is broken or the filter has been installed, it cannot be re-sold. This is standard practice across the water filtration industry.
Faulty or Damaged Items
If your AquaVive Filter arrives damaged or has a fault, get in touch within 7 days of delivery and we'll arrange a replacement or refund straight away.
Any questions about delivery or returns — our UK customer service team is here to help.