You will also be required to supply proof of purchase. For any return questions or to start a return, please contact our customer care team via email at support@vortexair.co.uk within 30 days of receiving your order. Items sent back to our warehouse without first requesting a return will not be accepted. We aim to process all refunds within 2 working days of receipt, we cannot process your request until we receive the returned item, which may take a few days depending on your chosen courier.
Please inspect your order upon receipt, if a return is required due to a mistake by Vortex air or any part of your order is defective or damaged please contact support@vortexair.co.uk within 7 days of receipt to enable our team to evaluate the situation and make it right.